Legal Entity: American Honda Motor Co., Inc.
Business Unit: BU Human Resources
Department: DEP Payroll
Division: DIV HR Ops, Total Rewards
Work Location: Honda Heritage Center
Shift: 1st
Workstyle: Remote Eligible up to 20%
Career Level: 2
Job Grade: Non-Exempt-5 (NE5)
The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements.
Payroll Customer Service & Tier 1 Case Resolution
• Serve as the first point of contact for payroll-related inquiries submitted through HR
Connect, email, phone, or other service channels
• Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes,
timekeeping, payroll calendars, and general payroll processes
• Provide professional, accurate, and customer-focused communication to associates,
managers, HR partners, and external requestors
• Document case activity, research steps, outcomes, and customer communications
clearly and consistently
• Escalate sensitive, urgent, or complex issues to appropriate payroll teams or
leadership
Case Intake, Triage & Dispatch
• Review, categorize, prioritize, and route payroll-related cases to Payroll Operations,
Payroll Tax, or Time & Labor based on issue type and required expertise.
• Monitor case queues to support service level agreement adherence and timely follow-
up
• Identify missing information and request additional details needed to support
resolution
• Partner with payroll workstreams to ensure cases are routed accurately and closed
with appropriate documentation
• Identify recurring routing issues and recommend improvements to case categories,
intake forms, and knowledge articles.
Employment Verifications, Legal Requests & Administrative Support
• Complete verification of employment and income requests in accordance with
company policy and confidentiality requirements
• Research and support legal requests, subpoenas, garnishment inquiries,
unemployment surveys, and payroll record requests as assigned
• Maintain accurate payroll support documentation and ensure sensitive information is
handled with discretion
• Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams when
additional review is required.
Knowledge Management & Continuous Improvement
• Support creation and maintenance of payroll knowledge articles, service scripts, FAQs,
and standard operating procedures.
• Identify inquiry trends, customer experience concerns, and opportunities to improve
service delivery.
• Participate in training, cross-training, and process improvement activities to strengthen
payroll support consistency
Associate degree in Business, Human Resources, Accounting, Finance, or related field preferred
▪ Equivalent combination of education and relevant experience may be considered.
Minimum Experience
▪ One to three years of customer service, payroll support, HR shared services, human
resources, timekeeping, or related administrative experience.
▪ Experience using case management, ticketing, payroll, or timekeeping systems
preferred.
▪ Experience in handling confidential employee information and service level
expectations preferred.
What differentiates Honda and make us an employer of choice?
Total Rewards:
Career Growth:
Additional Offerings:
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
...extra cash in your spare time or deliver full time? Tried the food delivery or rideshare gigs but tired of them taking most of your money?... ...is booming so don't miss your chance to cash in & join the #1 Pizza Delivery company in the world! Qualifications Must be...
...careerApply now! Job Details Position: License Practical Nurse Specialty: Medical Surgical Tele float Duration: 13 weeks... ...Medical Surgical MedSurg employee perks!~ Competitive, high-paying assignments ~$100 Benefits Card ~ Friday is payday ~ Paid...
...Hotel Housekeeper/Room AttendantArbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels... ...entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic...
...and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year...
...skills, and highly accurate in performing all tasks independently with minimal oversight.Possess an associates degree in any administrative field; bachelors degree preferred.Additional skills for the highly qualified candidate: An appreciation of the confidential...